What is a service charge? Service charges help to keep your home safe, welcoming and tidy. They fund services including utilities, fire alarm checks, cleaning, gardening and repairs. Service charges are paid in addition to your rent, and may be due weekly or monthly. The cost of service charges, and what they fund, will depend […]

Book a repair As part of your tenancy with us, there are repair jobs that we’re responsible for. These are usually any big problems where you’ll need a trade professional to carry out the work. Our aim is to fix your repair as quickly as possible. We aim to complete repairs within four weeks, and […]

Learning from complaints We always aim to offer great customer services, but understand that sometimes things can go wrong. If you have a complaint, please tell us so that we can put it right. If you make a complaint, we will listen to your experiences, find out more about what’s happened, and share our response […]